1. The most important aspect to consider is delivery service to our retail customers.
   If it isn't on the shelf, it won't sell.
   We have a zero defect policy in this regard and monitor it closely
    
2. When a customer buys an energiser, he wants it to work faultlessly and in the long term.
   Here again, we have a zero defect policy and a less than 1% warranty claim figure.
    
3. The customer needs to know that the energiser complies with all legal standards.
   We have the necessary approvals whether to BS, EN or UL standards. [The latter is the American standard operated by Underwriters' Laboratory who are extremely pernickety about the electrical devices that they certify. Our approval rating, which not many importers into the US have, is enabling us to build up a most interesting market share in that country.]

4. Also, there is the human element.
   We have been established for over thirty years and our telephone team attempts to respond immediately to your questions.
   
   Even our telephone answering time is monitored and we are currently running at 4.5 seconds.
   
   We try to be big enough to have a structured and controlled business, with an outstanding range of products, and yet is small enough to give an element of personal service.
    

5. Finally, we try to be nice people to deal with.
   No doubt you will tell us if we are not!
    

So .... why not give us a try?